Laura Holland

166 Old Cart Road

Haddam, CT  06438

(860) 345-8158

Email: lbholland@highstream.net

Web: lbholland.tripod.com/lauraholland

EDUCATION

1994-1997             B.S., Mass Communications, Emerson College (Boston, MA)

1995-1996             Study Abroad, University of London

1997-1999             M.A., Literature, University of Virginia --pending--

SKILLS

·        Working knowledge of Microsoft Office software (Word, Excel, Outlook).

·        Capable author of office correspondence, sales material, advertising text, and informative literature.

·        Experience with HTML web design and layout.

·        Office and retail management experience.

·        Sales and customer service experience in office and retail setting.

EMPLOYMENT

1999-2002             Studio Manager, Lifetouch Portrait Studios (Waterford, CT)

·        Photographed, produced, and sold family and business portraits.

·        Promoted sales growth with monthly promotions, employee incentives, and community relationships.

·        Created sales brochures, advertisements, and newsletters.

·        Hired, trained, and scheduled associates.

·        Upheld high standards of customer service.

1998-1999             Teacher’s Assistant, University of Virginia (Charlottesville, VA)

·        Graded and held discussion groups for undergraduate course.

·        Created instructional website with course material.

1997-1997             Office Assistant, Re/Max Realtors (Colchester, CT)

·        Receptionist and secretarial duties.

·        Entered information into database, typed letters, and filed.

·        Relayed correspondence between realtors and customers.

·        Researched housing statistics and government information.

·        Constructed graphic layouts for advertisements.

1996-1997             Customer Service Representative, Phoenix Newspaper

(Boston, MA)

·        Placed personal ads into newspapers nationwide for customers via telephone (call center).

·        Edited content based on individual newspaper specifications.

·        Entered customer information into database.

1996-1996             Assistant to Customer Service and Sales Department, Risdon Corp.

 (Thomaston, CT)

·        Gathered and formatted sales information.

·        Updated sales statistics.

·        Assisted with office correspondence for Sales and Customer Service Department.

1994-1995             Sales Associate, Laura Ashley, Inc. (Boston, MA)

·        Customer Service and Sales for a busy downtown shop.

·        Maintained stockroom and logged new shipments.

INTERESTS

Reading (history, travel logs, fiction, science), Hiking, Camping, Tinkering with my website, Photography, Letterboxing, and Travel.